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Anonymised Communications in the System

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As a  fully  independent partner, Booking Manager recognizes its unique position on the market and maintains guarding confidential data to ensure the anonymity and security of communications within the System by effectively generating an opportunity for the yacht charter business community to co-create a mutually beneficial standard of customer service.

Anonymous Communication

The System allows agents to complete crew lists directly within Booking Manager, eliminating the need for additional tools or platforms. Charter operators can share essential trip information, such as pre-departure protocols, with charter guests without accessing their sensitive contact details. This ensures a smooth check-in process for customers while maintaining sensitive data confidentiality.

Enhaced Customer Satisfaction

This new anonymized communication channel greatly improves customer satisfaction by enabling crucial information such as pre-departure procedures, exact check-in time etc. to be communicated in a timely manner and further eliminating endless messaging threads or loss of important charter details.

Customizable Communication

Agents are able to retain full control over communication with charter guests and disable automatic forwarding within the System. Within the Booking Manager Portal, the default setting remains "Disabled" until the agent decides to improve customer satisfaction by enabling anonymized direct communication of crucial information to the Charter Operator, while the agent always stays in the loop.
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Monia Calzone and Vanessa Dondon

Clients Speak For Themselves

The System is simply amazing, functional, practical and efficient. Also, our team can count on MMK team support anytime - they are always at our disposal for any need we may have.

Monia Calzone and Vanessa Dondon,
Office Managers, Boomerang 18 1 17 39
Marija Blašković

Clients Speak For Themselves

Ultra Sailing is very satisfied with the fact that Booking Manager team is always at our service. They successfully adapt each new market request for our specific needs.

Marija Blašković,
Booking Manager, Ultra Sailing 18 1 17 39
Zoran Pelikan

Clients Speak For Themselves

XML gave us the possibility to work faster and well organized as well as to search for the most specific needs of individual client's wishes and programs that we offer.

Zoran Pelikan,
CEO, Macrocruise 18 1 17 39